Customer Interaction

Customer interaction plays an important role in acquiring new customers as well as maintaining existing customer loyalty as competition increases and the volume of enterprise content continues to grow exponentially. The challenge is compounded by information spread across multiple systems sitting in "silos" within the enterprise, often with no easy way to navigate or retrieve the data in an organization. When sales or service personnel's response to customers slows down, company revenue and the brand will suffer.

ESR Plasma's advanced search, retrieval, and analytics capabilities help customers improve their business in the following ways:

• Sales Organization, Call Center, and Customer Support representatives can quickly pull together data or information needed to close deals, respond to customer inquiries, or resolve escalations regardless of the source or the structure of the data. ESR Plasma's advance search and retrieval features enable integration of a wide range of business and customer data from emails, .pdfs, spreadsheets, product sheets, price list, ticket tracking, order history systems, websites, knowledge bases and wikis. For Sales representatives, ESR Plasma helps retrieve product and competitive information in a timely manner and provides insight for more up-sell and cross-sell opportunities resulting in increased deal sizes and shorter sales cycles. For Call Center and Customer Support representatives, ESR Plasma helps provide better and more accurate advice to customers resulting in reduced average call times and time to resolve issues and customer satisfaction.
  
  
• Companies who use ESR Plasma for their Sales Organization, Call Center, and Customer Support can enjoy the benefits of higher employee productivity, higher customer satisfaction, more customer and market insight, increased revenue and market shares, and decreased training and operation costs.

For more detailed information regarding ESR Technologies offering, please contact ESR Sales.

By Industry